SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy

Thank you for shopping with Sportify. We're committed to getting your order to you as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been received. Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. If a significant delay occurs, we'll contact you using the email address provided with your order.

Shipping Times

Once your order has been processed, estimated delivery times are typically 5–10 business days, depending on your location and shipping carrier.

Please note that delivery times are estimates and may vary due to weather, customs processing, carrier delays, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your order, destination, and selected shipping method.

At this time, Sportify does not offer free shipping.

International Shipping

Sportify proudly ships to customers around the world.

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking information so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping information is accurate before placing your order. Sportify is not responsible for delays or lost packages resulting from incorrect or incomplete shipping addresses provided during checkout.

Because many of our products ship directly from trusted supplier partners, items in the same order may arrive in separate packages and on different delivery dates.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us. We'll work with the shipping carrier to help resolve the issue as quickly as possible.

Questions?

If you have any questions regarding shipping, please contact our customer support team. We're always happy to help.

RETURN & EXCHANGE POLICY

Returns & Refund Policy

Returns & Refunds

At Sportify, customer satisfaction is one of our top priorities. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must:

Be unused and in their original condition.
Include all original packaging whenever possible.
Not show signs of excessive wear, damage, or misuse.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless they arrive damaged or incorrect:

Opened or used supplements
Items damaged through misuse
Gift cards (if applicable)

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

Approved refunds may be issued either:

To your original payment method, or
As store credit, depending on your preference and eligibility.

Please allow several business days for your financial institution to process your refund after it has been approved.

Exchanges

At this time, Sportify does not offer direct exchanges.

If you'd like a different product, size, or color, we recommend returning the eligible item (if applicable) and placing a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the incorrect product was received.

Shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the product and packaging

If the issue is verified, Sportify will replace the item at no additional cost, including shipping.

Return Process

To begin a return, please contact our customer support team with your order information. We'll provide instructions on how to complete your return.

Items returned without prior authorization may experience delays in processing.

Questions?

If you have any questions about returns or refunds, our support team is here to help.