STORE POLICY
CUSTOMER CARE
Customer Care Policy
At Sportify, we're committed to providing high-quality products and exceptional customer service. Our goal is to make every shopping experience simple, reliable, and enjoyable.
Contact Us
If you have any questions about your order, products, shipping, returns, or anything else, we're here to help.
Customer Support Email: info@sportifytrain.com
We aim to respond to all inquiries within 24–48 business hours.
Order Support
If you need to modify or cancel an order, please contact us as soon as possible. While we'll do our best to accommodate your request, orders that have already been processed or shipped may not be eligible for changes.
Product Quality
We carefully select products designed to help athletes improve performance, recovery, strength, and overall training. If you receive a damaged or defective item, contact us within 7 days of delivery with your order number and photos of the issue.
Returns & Refunds
Please refer to our Shipping & Returns Policy for complete details regarding eligible returns, exchanges, and refunds.
Customer Satisfaction
Your satisfaction is our priority. If you're ever unhappy with your experience, please let us know. We value your feedback and continuously work to improve our products and service.
Thank you for choosing SportifyTrain. We appreciate your trust and look forward to supporting your athletic journey.
PRIVACY & SAFETY
Privacy & Safety Policy
At SportifyTrain, protecting your privacy and personal information is important to us.
Information We Collect
When you visit our website or place an order, we may collect:
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Your name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Payment information (processed securely through trusted payment providers)
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Order history
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Website usage data through cookies and analytics
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Provide customer support
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Improve our website and shopping experience
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Send order updates and promotional emails (only if you've subscribed)
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Prevent fraud and maintain website security
Payment Security
We do not store your full payment information. All payment transactions are encrypted and securely processed through trusted third-party payment providers.
Data Protection
We use industry-standard security measures to protect your personal information against unauthorized access, misuse, or disclosure.
Cookies
Our website uses cookies to improve performance, remember preferences, and analyze website traffic. You may disable cookies through your browser settings, although some features may not function properly.
Third-Party Services
We may work with trusted partners for payment processing, shipping, analytics, and email marketing. These providers only receive the information necessary to perform their services.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at info@sportifytrain.com
Policy Updates
This policy may be updated periodically to reflect changes in our business or legal requirements. Continued use of our website indicates acceptance of any updates.
WHOLESALE INQUIRIES
Wholesale Inquiries
Interested in carrying Sportify products or partnering with us?
We welcome inquiries from:
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Retail stores
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Sports facilities
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Gyms and fitness centers
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Schools and universities
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Athletic programs
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Sports teams
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Coaches and trainers
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Distributors
Why Partner With Us?
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Competitive wholesale pricing
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Quality athletic training and recovery products
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Reliable customer support
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Growing brand focused on athlete performance
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Opportunities for long-term partnerships
How to Apply
To begin the wholesale process, please email us with the following information:
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Business name
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Contact name
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Website or social media (if applicable)
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Business location
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Products you're interested in
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Estimated order volume
Wholesale Contact: info@sportifytrain.com
Our team typically responds within 2–5 business days.
We look forward to building successful partnerships that help athletes perform at their best.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments